Letters & Policies: School Policies

Complaints Procedure :

As in any organisation or community, misunderstandings can from time to time arise which may lead to a parent wishing to express some concern. A concern is not a complaint and should not be treated as such by the parent or school. Only a very small number of concerns raised by parents need to be investigated using the formal procedure. Any concern should always be raised with the Headteacher in the first instance where every effort should be made to resolve the difficulty. When concerns are addressed and resolved there should be no need for a formal complaint. An initial request for action or an enquiry is not a complaint. However, failure to respond could give rise to a complaint.

The procedure below explains what parents can do if a query or concern that has been raised with the Headteacher and has not been responded to in a manner that satisfies the parent. Please just click on the heding below to download the full complaints procedure for Catholic schools in the Hallam Diocese :

Formal Complaints Procedure for a Catholic School

 

Please click on the PDF links below to read the relevant policy

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